You’ve seen the tagline – MAKE AMERICA GREAT AGAIN, launched by Donald Trump, the Republican Presumptive Nominee, and you may have seen the controversy stirred up by this tagline. Sometimes I ask myself, is America really that bad? I drive a nice car, live in a nice house, have great friends like Steve Richard, Trish Bertuzzi and Richard Harris.
Richard posted this statement on Facebook recently… This is NOT a political post, this is a post about my perspective on the workforce in America vs. other places, and from my vantage point, the workforce in many companies broken in a lot of ways.
As I write this post, I’m sitting in an office in Manila, Philippines, where the sales team is eagerly and aggressively working at 4:30AM, and this “shift” started at Midnight the night before. It turns out a typical call center employee works from Midnight to 9am, and actually works all of the minutes during that time (minus a lunch break, which most employees keep as short as possible because they want to earn a commission, and an accelerator to that commission).
So let’s compare. In many companies I’ve worked for in the past ten years, a typical day, Reps come in from 8 am to 830am, and leave around 4:22pm, sometimes 4:33pm, every so often 5:02pm. And quite often take a lunch that could be 60 – 75 minutes.
RingCentral is unique. Our US teams work hard, our Manila team works hard, we’re all marching to the same beat of the same drummer! Vlad, the CEO, it turns out, puts out a pretty good drum beat and ALL offices work equally as hard!
Here is the point of this post!
The top 3 producers on the SDR team in the US are the 3 who work the longer hours.
The top 3 producers in Manila? You got it, the employees who work longer hours. Some of the Reps on my team come in on Saturdays to hit their conversion targets! The best sales rep, works an average of two extra hours per shift.
Let’s MAKE AMERICA GREAT AGAIN, and learn from our friends in Manila, that working the hours needed to hit our targets is the right thing to do. Whether Donald Trump gets in office, or Hillary Clinton, or the long shot Bernie Sanders, we have to look ourselves in the mirror and answer the question – are we doing what it takes to get the job done, or are we just getting by.
And to be clear, I’m not saying that work is 100% “work”. It should have a fair amount of fun too, like the Manila team who sang Happy Birthday to the leader of the call center. Imagine hundreds of people dropping what they are doing for a few minutes, and singing you Happy Birthday – that’s what happened here a week ago!